Gift Vouchers & Cancellation Policy

Gift Vouchers

• Gift vouchers, digital or paper, are valid for 12 months from the date of purchase, and may be used for online or in-person services.

• All gift vouchers are non-refundable and non-transferable once issued.

Appointments & Cancellations

• Cancellations made with more than 48 hours’ notice will be fully refundable if paid in advance.

• Cancellations made with 24–48 hours’ notice will be charged at 50% of the booking fee.

• Appointments cancelled with less than 24 hours’ notice, or missed appointments, will be charged at the full booking rate.

Bookings Made with Gift Vouchers

• The above cancellation policy applies equally to bookings made using gift vouchers.

• Where sufficient notice is not given, or an appointment is missed, the voucher (or relevant portion of it) will be redeemed and cannot be reinstated.

Please note: these terms are in place as I am a small, independent business, and late cancellations or missed appointments significantly impact my ability to offer services to others.