Gift Vouchers
Gift vouchers, digital or paper, are valid for 12 months from the date of purchase, and may be used for online or in-person services.
All gift vouchers are non-refundable and non-transferable once issued.
Appointments & Cancellations
Cancellations made with more than 48 hours’ notice will be fully refundable if paid in advance.
Cancellations made with 24–48 hours’ notice will be charged at 50% of the booking fee.
Appointments cancelled with less than 24 hours’ notice, or missed appointments, will be charged at the full booking rate.
Bookings Made with Gift Vouchers
The above cancellation policy applies equally to bookings made using gift vouchers.
Where sufficient notice is not given, or an appointment is missed, the voucher (or relevant portion of it) will be redeemed and cannot be reinstated.
Please note: these terms are in place as I am a small, independent business, and late cancellations or missed appointments significantly impact my ability to offer services to others.